At Bareilly Manjha Market, customer satisfaction is our top priority. This Refund Policy explains the terms under which refunds are issued for purchases made through our online store.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

1.1 Defective or Damaged Products:

• If the product you receive is defective, damaged, or not as described, you may request a refund.
• You must notify us within [5-7 Business days] of receiving the product and provide evidence such as photographs.

1.2 Non-Delivery:

• If your order fails to arrive within the specified delivery timeframe, you may be eligible for a refund after verifying the issue with the shipping provider.

1.3 Incorrect Items:

If you receive an item that differs from what you ordered, you may request a refund or exchange.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: We do not offer refunds for items purchased if you simply change your mind.
• Customized Products: Refunds are not available for customized or personalized orders.
• Promotional Items: Items purchased during sales or with discount codes may have specific refund terms, as outlined during the promotion.

3. Refund Process

3.1 Initiating a Refund Request:

• To request a refund, contact us at [support@bareillymanjhamarket.in] with your order number and a description of the issue.
• Include any supporting documentation, such as photos of defective or incorrect items.

3.2 Refund Approval:

• Once your request is reviewed, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5-7 business days].

3.3 Method of Refund:

• Refunds will be issued back to the original payment method.
• In some cases, we may offer store credit as an alternative.

4. Shipping Costs

• Refunds for shipping costs are only applicable if the refund is due to our error (e.g., defective, damaged, or incorrect items).
• Customers are responsible for return shipping costs unless otherwise specified.

5. Contact Us

For questions or assistance with refunds, please contact us:

Bareilly Manjha Market

Email: [support@bareillymanjhamarket.in]

Phone: [+91-9837036884]

Thank you for shopping at Bareilly Manjha Market. We are committed to providing quality products and excellent customer service.